• As an example of the proactive benefits that Refund Exchange can provide, the chart below shows the activities of one till operator. It provides the high level details of the Refunds including the exact time the refund took place, the customer name and address, the service that the customers identity was verified against and the number of previous Refunds the customer has carried out. The user can drill down and view more detailed information of any refund including a customers previous refunds.

• The chart below shows an example of a Refund Exchange report. The report illustrates the refund outcomes for a test store (Sheffield) over a configurable time period. The system returns a recommendation for a refund taking place, the recommendation can be accepted or overruled. The report can be used to highlight fraudulent staff usage, for example if the system recommends No Refund and a shop assistant continually overrules the decision in favour of a cash refund, the instances may require investigation. The report can be useful in many ways, from analysing Refund trends over time to investigating the effect of a staff investigation on refund outcomes.

Searching

• A search facility allows the security cleared user to search the Refund Exchange system within the boundaries of the data that they are allowed to view. An example of the criteria that can be searched on includes:

• We store as much information as possible on the Refund activity of customers and the activity of staff. This allows us to generate detailed and accurate reports that can be used for a variety of tasks.