Case Study 1
76 Year old shoplifter caught returning stolen items in
Liverpool.
Refund Exchange staff notified the loss prevention manager
at a Liverpool department store that a high number of DVD
players had been returned for a refund from the same address.
The returnee had receipts, the explanation that the elderly
gentleman gave was that he was confused and didn’t understand
the difference between a VHS and a DVD system.
The next time the gentleman’s postcode was given at
the refund desk, RE system prompted security, who in turn
, checked CCTV and noted that the gentleman hadn’t entered
the store with the DVD system , but had merely stolen the
system and headed straight for the Refund counter, and produced
a counterfeit receipt.
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